Shipping Policy

1. Average Delivery Time
1.1 Once an order is placed, we take 1–3 working days to process it. During the week, it usually takes one working day, but if you order on a Friday evening or during the weekend, it may take a little longer.
1.2 Once your order has been processed, it will be dispatched and delivery takes an average of 8–12 working days. We strive to make the ordering and delivery process as easy as possible for our customers.
1.3 If you have any questions or concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

2. Placing an Order
2.1 The ordering process at ValimioMelbourne is designed to be as simple as possible. First, go to the product page and add the product you want to your shopping cart by clicking on the blue "Add to cart" button.
2.2 It is important to check that you have selected the correct variants. If everything is correct, click on "Proceed to checkout". On the information page, enter the correct address details and ensure all information is accurate. Once completed, click "Continue shipping".
2.3 On the Dispatch page, you can review the address information you have entered. Every shipment is sent completely free of charge as a token of our appreciation to our customers.
2.4 Next, click "Proceed to payment".

3. Payment Options
3.1 You can choose from several secure payment methods. At ValimioMelbourne, all payment options are SSL-encrypted, ensuring a safe payment environment:

  • Klarna (deferred payment)

  • Credit card (AMEX, Mastercard, Maestro, Visa)

  • PayPal account

  • EPS

  • Immediately
    3.2 Once you have selected your payment method, click "Complete Order". You will then be redirected to your chosen payment provider. Follow the instructions on the payment page to complete your order. If you encounter any issues, you can always contact us for assistance.

4. Shipping Costs
4.1 We cover the shipping costs for every order. All products are delivered to your door 100% free of charge, and there is no minimum order quantity required.

5. Shipping Your Order
5.1 Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.
5.2 To maintain fair product prices, we collect parcels in large quantities and ship them once we have reached our minimum quantity. We appreciate your understanding and support in helping us create a better and healthier world.
5.3 Please note: Like many online shops, we may experience high demand, which can sometimes cause delays. We will do our best to ship your order as quickly as possible.
5.4 To ensure your order is dispatched today, please contact us by email at info@valimio.com. Our service team will be happy to advise you on the best solution.